Submit feedback or make a complaint

At Giving What We Can, we are committed to maintaining the highest standards in everything we do. Whether you’re inspired by our work, have suggestions for improvement, or are dissatisfied with an experience, we value your feedback.

Submitting feedback

Leave us feedback on any of our content via the content feedback form. For feedback about anything else, you can always feel free to email us at community@givingwhatwecan.org

Making a complaint

We understand that things may not always go as expected, and we’re here to listen. If you have a complaint about any aspect of our work, please don’t hesitate to get in touch. We take all concerns seriously and will aim to resolve your complaint promptly and fairly.

How to reach us
Simply email community@givingwhatwecan.org  with the subject "Complaint" In the body of your email, detail the substance of your complaint and, if appropriate, what you would like to see us do to put the situation right.

What to expect

1. Acknowledgment: We will make every effort to acknowledge your complaint within 2 working days. (Note that during holidays or other periods of low staff capacity, this may not be possible.)
2. Investigation: Our team will carefully review your concerns and may contact you for additional information.
3. Resolution: We will aim to provide a full response within 7 working days. If more time is needed, we will keep you updated on our progress.

Escalating a complaint
If you feel your complaint has not been addressed to your satisfaction, you can request a further review by contacting our Head of Community and Partnership, James Rayton at james.rayton@givingwhatwecan.org.

Your voice helps us improve and ensures we remain accountable to the communities we serve. Thank you for helping us best achieve our mission.